Can I Manage and Review Registrant Information on my Virtual Event Backend?

Get a comprehensive overview of all your Virtual Event's registrants' information, such as their registration status, vaccination status, whether they've checked- in and more

We've introduced a more comprehensive registration management section to the Virtual Event dashboard.  On one page, you can see who registered for your virtual, in-person and hybrid events, their registration date and vaccination status, as well as whether they've checked in yet. You can also print each attendee's badge directly from this page, thus streamlining the check-in process.

Learn how to use the registrant tab below.

How to Reach the Registrant Tab

1.Log in to your Main Series dashboard, and clickManage Event.

2.From there, you will proceed to the Event Modules dashboard.On the left-hand tab of this page, selectRegistrants.

From there, you will reach the main registrant dashboard.All registrants will appear in a list form, where you can see theirname,email address, whether they havechecked in yet or not, theirvaccination status(if applicable), whattype of event they are attendingand theirtitle(if applicable).

You can filter by tab (All Registrants,Checked-in,Not Checked-in), or byevent,passorsessiontype.

How can I access individual registrants' profiles or print their access badges?

From this page, you can access individual registrants' profiles, print out their badges for check-in and manage their accounts.SelectPrintto print the attendee's badge and selectManageto view their registrant profile.

Below is an example of a registrant profile.This includes the participant'sPass Types,Preferences & Interests(as indicated via custom registration fields),SessionsandActivity.

At the bottom, cancel a registrant's registration to your event.ClickCancel Registrationto cancel their registration from your entire event.This will cancel their registration forany eventsthey have already enrolled in.

How can I completely remove registrant data from my channel?

You can now easily remove registrant data from your entire channel for a specific user or users.Simply navigate to yourChannel Profile Settingsand selectAll Registrantsin the left hand navigation menu.

Here, you will see a list of all the registrants that have been on your channel for all your webinars.In a scenario in which one of your past registrants has requested that all their registration data be removed from BigMarker, these are the steps to take in order to complete that task.

Simply click the three dot menu next to a specific registrant's name and selectManage.

In the screen that follows, selectDelete Datafrom the top menu.

Once you've selected Delete Data, another screen will appear, confirming your selection.

Similarly, you can fulfill DSAR requests for presenters on any channels you have access to.This will remove all data for this presenter.You can also specify which channel the data will be removed from.

Go to your Home Dashboard within the "Lists and Emails" section and select the three dots next to the individual you'd like to manage.You'll seeDSAR Requestappear.Click through to this setting.

Select which channels you'd like to remove data from and selectRun Query.

How can I export my registrant list?

You can also download the list of registrants as an XLS file, or add registrants in this section (learn how to add registrantshere).SelectDownload Listto download your registration list or selectAdd Registrantsto add registrants.

Watch the video below to learn more about the Registrant settings:

If needed, click thePrintbutton to access the attendees QR code for Check-in, where you can print it out for them.

Can I Require Approval for my Registrants?

Yes!For registrants who purchaseticket passesfor your event, you can customize the ticket pass to be approved or denied before allowing the registrant to continue exploring your virtual event.This will allow you to manage your registrants and ensure those who have completed purchase, or only certain passes, are able to enter your event in your own time.

After you've created your pass, andset it so it requires approval, you will be able to view the approval status for the registrant in theRegistrantsection under theApproval Statuscolumn.

While your registrants are waiting for their ticket approval, they will be redirected to a confirmation page, or other location of your choice.Registrants who choose a ticket pass that requires approval will not automatically receive a confirmation email, and they won't have immediate access to the event.Instead, you will receive an email notifying you of a new ticket purchase that needs to be accepted.This email can be sent to multiple email addresses, which is set up during the creation of your approval process.

ClickReview Purchase Detailsto be redirected to the Registrant section on your event's backend.From there, you can clickManageand approve or decline the registration.Watch the video below to see this in live action:

Once a registration is approved, the registrant will be sent the registration confirmation email, and have regular attendee access to the event.If a registrant is denied approval, there is no automatic communication that is sent out, and their registration is canceled.

You can also approve registrants based on vaccination status for Hybrid or In-Person events.To learn more, clickhere.

How to set up a Pending Approval email for registrants

This email is available to send only if you have a ticket pass that requires approval for your virtual event.Review the section above to set up ticket passes which require approval.

In yourMain Seriessettings, underEmails & Invitations, you'll selectAdd New Emailsunder Reminders & Notifications.

Then, you'll selectRegistration Pending Approval Emailfrom the list of Transactional Email options.This will ensure that everyone registering for your event will be sent an email immediately after registering.

You'll be taken to the email template page where you'll be able to customize the pending approval email to your liking.Remember to Save & Schedule your email when you've finished editing.

Back in your Series Settings, you'll see the option for Registration Pending Approval Email.Toggle this settingON.

After your registrants have submitted their registration information, they will see a registration confirmation page that may look something like the below image:

Registrants will then receive aPending Approvalemail to their selected email address.In order to approve your registrants, you'll go into Event Setup and clickRegistrantsin the left hand navigation menu.From here you'll be able to see all your registrants and their approval status.To approve a registrant's status, selectManageon the far right side of their line item, approve them and click toSave.

Once they've been approved, they will receive a Registration Confirmation email.