Experiencing connection issues during your BigMarker session?Your internet speed or packet loss might be the cause.
In our experience, many technical issues on BigMarker are caused by slower or unstable internet (network) connections.So before your next webinar, please review the following steps to improve your Internet speed, reduce packet loss and improve your overall experience on BigMarker.If you are the webinar admin, before the start of your event, check that you have chosen the optimum server location within the edit section of the webinar.
- Restart your browser, computer or router.If you are getting arobotic sound, restarting your computer and modem might be necessary.
- Update your operating system or browser.Not updating regularly can slow your connection speed.Please review BigMarker'sSystem Requirements.
- If possible,plug directly into your internet routerwith an ethernet connection.Packet lossis inherent in a wireless connection and directly affects your audio and video quality.If plugging into your router isn't an option, move closer to the router or extender.To prevent interference, keep your device and router/extender at least 2 feet apart.
- Close all your browser tabs, windows, and other appsrunning in the background.Similarly, manually quit Zoom, Loom, Skype, MS Teams, or any other video sharing apps that can "hog" your device's camera and microphone capabilities.
- Disablevirtual backgrounds.These can use more CPU and network bandwidth.
- SwitchWi-Fi networksif possible (especially if you are on a public or shared network) or ask others to log off.
- Reduce network activity.Stop streaming music or videos on the same network when using BigMarker.Ask others on your network to do the same.
- Disable or remove any browser extensionsthat might be blocking or slowing down your ability to connect.
- Disconnect any VPNs, Firewalls, or anti-virus programs if possible.These may also be browser extensions.
- Switch browsers.If you are a presenter, switch to Chrome or Edge, our recommended browsers for presenters.BigMarker will work with any browser, presenters on Chrome or Edge tend to experience less connection issues and a more seamless experience.
- If you're using Chrome or Edge, disableGraphics Acceleration (formerly Hardware Acceleration)within your browser settings.
- Switch devices.If you are using a mobile device, switch to a computer or laptop if possible.
- Move closer to your router.Similarly, make sure your router is centrally located, elevated off the floor, and away from obstructions, and other electronics.
- Change router settings.If you have a dual-band router, use the 5 Ghz Wi-Fi band instead of the 2.4 Ghz band.Also, make sure the encryption method on your router is AES or "Mixed." You may need to check your Wi-Fi router's instructions or contact the router's manufacturer.
- Replace older router.Replacing older routers with a newer model as most connection issues are caused by outdated routers.
- Replace older cablesconnected to your computer, router, or modem.
- Disable wireless deviceslike speakers, microphones or headphones.These can cause interference.
- If you're the webinar host,change the server location of your webinar.Choose a server location closest to the majority of yourpresenters.
- Check your system's activity monitor, andclose any unnecessary or unfamiliar applicationsthat are using a lot of CPU (100% or higher) or memory power.You might also need to disconnect external devices that consume a lot CPU when connected to your computer.
- You may need to turn off your webcam or screen share andswitch to Microphone Audio Only or Dial-in.Audio only uses much less bandwidth.
- If you are using a DSL modem with a slow uplink, a 3G wireless modem, a hotspot, 3 or 4G mobile connection, a network with some type ofproxies/firewalls, or just a slower speed connection, your webinar experience, and quality may suffer, includingloss of connection, robotic audio, or video and screen sharing not loading or freezing.
- Use this third partyfree packet loss test.Do not click any adds.Choose 720p H264 WebRTC stream, change the server location to the closest one listed, thenClick Start Test.
- Consider these othersolutions for connection issues that might cause packet loss.
- Still experiencing connection or streaming issues?Contact your Internet provider andsupport@bigmarker.comfor more help.