Follow the troubleshooting steps below if your audience is unable to enter your webinar room
There are a few things that might cause this:
- They are using an outdated or non compatible browser.Make sure they are using an up-to-date web browser.Chrome and Edge are the preferred web browsers but Safari and Firefox will also work well.
- They are not using their personalized link provided during registration and within email notifications.
- They may need to switch networks, computer or browser.Some people might be on outdated browsers or behind a firewall. We suggest requiring webcast mode if you expect people to be on bad connections or outdated browsers.
If they continue to have issues, please have them emailsupport@bigmarker.com