Recording FAQs

Read below for frequently asked questions and answers about recordings

How do I download my recording?

• You can download your recording file (MP4 format) on theManage Webinardashboard of your webinar page, under the Manage Recording section.Only channel organizers, admins and webinar presenters can download recordings.

How do I share a recording?

• Depending on how you want to share it, there can be several ways to do so.The first way would be sending Recording has Published emails to the recipients of choice.Go to theEmails & Invitationsection,  click thepencil iconon theRecording Notificationemail and check off who you would like to receive the email notification.

• To publish and share the recoding with anyone, go to theManage Webinardashboard, clickShare Linkand send the link to anyone of choice.

To adjust the privacy settings on the recording, go to the Edit tab of your webinar and adjust the privacy needed to view the recording.

What does "Recording is Processing" mean?

• With webinars and web events, there are millions of pieces of information that are streamed between you and your attendees.When you click record, our servers reassemble this information into a playable format.
  All recordings and pre-loaded MP4's are post-processed with encrypted DASH and HLS before being available to your attendees, so the original video cannot be accessed/downloaded.This ensures that any edits made to your recording will be stored and encrypted safely.
  This process usually takes 2-3 hours!we will notify you when it's complete so no need to wait around!If it takes longer, please email us at support@bigmarker.com

When will my recording post?

• It can take up to 2-3 hours to process the recording.The recording will not post automatically, you will need toPublishyour video for the attendees and presents to receive the video.If it takes longer than 24 hours, please email us atsupport@bigmarker.com.

Can I embed a recording?

• Yes!There are several ways to go about getting the embed code needed to embed your recording.The first way is on yourManage Webinardashboard, under the recording, clickCopy Embed Code.

Next, you can scroll downpast the recording to the bottom of the page and locate theEmbed Webinar into your Websitesection.Get the embed code by clickingEmbed Recording

Lastly, ClickEmbed Recording Registrationto open up the editor for the widget that allows people to register for the recording.You can get the embed code at the bottom of the widget's page.

Can I pause the recording in a webinar?

• Unfortunately there is no pause button when you're recording, you can only start and stop the recording once.  When you clickStop Recording, the recording will begin processing.  You can host an unlimited number of web conferences.So, if you need to re-record a conference, just create a new one and start recording again.

How do I delete my recording?

• By default, all recorded webinars become On-Demand webinars.However, you can delete your recorded webinar if desired.  To delete a recorded webinar completely, click theMorebutton below the webinar title, then clickDelete Webinar.

If you don't want to delete the recording, you canUnpublishthe recording so that it's only available to admins on the dashboard.Or, you can replace an old recording by clickingUpload New Recordingbelow the video player.Simply drag and drop your new MP4 file or use theBrowsebutton to replace your old recording.We recommend downloading your original recording before adding a new recording.

Can I edit a recording?

• You cannot edit your video using the BigMarker platform, however, you candownload your recordingwithin the webinar Dashboard.Once downloaded, you will get the Mp4 file of your recording which you can edit with a 3rd party software and upload to your BigMarker channel.

How do I watch a recording?

• If you recorded your webinar, you will be emailed when the recording has been processed.(If you do not receive an email in 24 hours, please contact us:support@bigmarker.com).Go to your webinar's dashboard, scroll down to theManage Recordingsection, here you will be able to view your recording.Click thePlaybutton in the middle of the recording.

Who can watch my recording?

• By default, anyone with the link to your webinar can view your recording.Ifyou want to limit access to your recording, you can change your recording permissions in theEdittab,Privacysection of your webinar page.If you would like to charge people to view your recording you can click onSell Ticketsand set a price to view your recording.