Follow the troubleshooting steps below to test your camera and microphone for optimal performance
Here are some troubleshooting steps for your camera and microphone
- Check your camera and mic within on with oursystem check.
- Check to see if your camera and microphone work on a different browser or in a private/incognito browser.If so, there could be a browser extension enabled blocking your ability to share.
- Quit any other video application that uses your mic and camera (Skype, Zoom, etc).
- Restart your browser or computer and try accessing them again.
- Make sure you'reclicking allow within the browser
- Please trytesting your devices here.
Note:Not all attendees will have mic or camera access.It is up to the host to enable access.If you continue to experience issues, please contact support@bigmarker.com