On BigMarker, all invitation, registration confirmation, transactional and access emails are sent from the BigMarker platform to the email address you used to register for the event.
If you are not receiving emails from the BigMarker platform, you may experience difficulties accessing the event or participating in other event modules.
If you're not receiving emails from BigMarker, consult the following steps.If these are unsuccessful, feel free to contact our support team atsupport@bigmarker.com.
Confirm that you're checking the email address you used to register for your event: Some attendees do not receive emails from BigMarker either because they are not using the email under which they registered for the event, so please double-check the email you submitted when signing up.(If you don't remember which email you used, try logging into the BigMarker platform or contact Support.)
Check your spam and junk folders:Most often, attendees do not see emails from BigMarker because they are mistakenly marked as junk or spam.Check your spam and junk folders for our email.Then, if necessary, allowlist BigMarker's sending address following the steps below:
Allowlist Emails from BigMarker
If you're missing any emails from our platform (e.g., you registered for an event and did not receive a confirmation email), please check your spam and junk folders from emails fromwebinars@bigmarker.com
If you are trying to reset your password and are not getting seeing the email, please look forDoNotReply@bigmarker.com
To prevent additional emails from being directed to spam or junk, we strongly recommend adding BigMarker as an email contact (this has also been called "whitelisting").Addwebinars@bigmarker.comandDoNotReply@bigmarker.comas an allowed email contact using the following steps:
How can I allowlist emails from BigMarker?
The process of allowlisting a sending address differs between email providers.Please review the following steps based on your local email application:
Gmail
To ensure that you receive emails in your inbox, you can add the email address to your contact list.If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to whitelist it:
1.In Gmail, navigate to the spam folder.
2.Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
3.Select all the emails shown.
4.ClickNot Spam.This recovers all messages sent from that email address and redirects them to your inbox.However, this does not apply to future messages sent from that address.
To ensure all emails from that address make it to your inbox in the future, create a filter using the steps below.
How do I create a filter in Gmail?
5.In your main inbox, select the cog (sprocket) icon in the top-right corner.
6.In the dropdown that appears, selectSee All Settings.
7.SelectFilters and Blocked Addresses, the tab highlighted in orange below.
8.SelectCreate a new filter, located in the center of the page.
9.In the menu that appears, enter the sending email address you'd like to allow list.Type the address in the field next toFrom.
10.In the following menu, checkNever send it to spam.This ensures that emails sent from the allowlisted email address will never be sent to your spam or junk folders.ClickCreate Filterto complete.
Outlook2010
1.In Outlook, go to theHometab.
2.SelectJunk.
3.From the dropdown that appears, chooseJunk E-Mail Options.
4.Select theSafe Senderstab.
5.Type in either the email address or the domain name you wish to add.
6.Click OK
For 2013
1.In Outlook, go to theHometab.
2.SelectJunk, thenJunk EmailOptions.
3.Click theSafe Senderstab.
4.SelectAdd.
5.In theAddaddress or domain box, enter the email address or the domain name you want to whitelist.
6.Click OK and close the window.
Express
1.In Outlook, go to theToolsmenu.
2.SelectAddress Book.
3.From the dropdown menu that appears, selectNew, thenNew Contact.
4.Type in the sending email address and include any details you want.
5.ClickOK.
Yahoo
1.To allowlist a sending address, simply add it to yourContactslist in Yahoo.